Within Germany and Austria, standard shipping is free of charge for orders over €50 (excluding bulky goods). For orders under €50, we charge a flat-rate shipping fee of €2.95 per order. If the order value is less than €30, the flat-rate transport fee is €4.95 per order. For bulky goods, we charge an additional flat-rate freight fee of €14.90 per consignment. Bulky goods are labelled separately in the online shop. overview of delivery costs abroad.

We usually deliver by parcel post with DHL. For larger items that cannot be sent as parcels, delivery is carried out by a forwarding agent. The delivery method for your order depends on the size and weight of the item ordered.

You will receive a dispatch confirmation by email as soon as your order leaves our warehouse. You can track your order yourself using the tracking number in the dispatch confirmation. It is possible that your order will be split into several parcels, in which case you will receive several dispatch confirmations. As a rule, the available items are dispatched the next working day, so you will receive your order within 3-4 working days. Please note that due to seasonal factors (especially during holiday periods) there may be a high volume of incoming orders and therefore short-term delays in delivery.

The majority of our parcel items are delivered by DHL. If you are not at home at the time of a parcel delivery, DHL will leave a notification. You can then collect your parcel from the specified post office within the next 7 days.

If the order is not yet complete, you can add further items at any time without incurring additional postage costs.

No. You will only be charged the shipping fee once for each order, regardless of how many parcels you receive from us.

We are sorry if your order has not arrived in full. Sometimes we send orders in several parcels. This happens, for example, when items are stored at different locations or are dispatched directly from our branches or partners. Normally, the outstanding parcel will arrive a few days later. We always endeavour to offer you the best possible service and thank you for your understanding.

If you have a customer account in our online shop, you can change your details there yourself at any time. In the 'My account' section, you will find the options to change your personal details, delivery addresses and password. Your information will always be up to date and we can offer you an even better service.
>> To the customer account

Each order is subject to an automated, standard commercial check of the address and order data. After this check, we reserve the right to exclude certain payment methods during the ordering process. We ask for your understanding. In this case, please choose one of the payment methods offered.

You can request your invoice via our contact form. Please state your request, your customer number and the order number. We will then be happy to send you a copy of the invoice.

To clarify your request, please contact us directly by email at accounting@fritz-berger.de.

Of course you can pay all invoices in one transfer. Please state your customer number.

Of course you can deduct the value of the returned goods from the bank transfer. If you pay by direct debit, only the difference will be deducted from your bank account, provided the return is made within 14 days.

On the invoice you will find information on how to pay the invoice.

As soon as the returned goods have been booked in our warehouse, you will receive a confirmation from us by e-mail. A few days later, we will refund the amount paid. If you have any further questions, our customer service team will be happy to help.

The refund will be made in the same way as the payment.

If you wish to cancel or revoke your order, please contact us as soon as possible. We will do our best to fulfil your request. However, please note that we often process orders immediately to ensure fast delivery. If your order has already been dispatched, cancellation is no longer possible. In this case, you can return the goods after receipt and make use of our right of return. Please also take a look at our returns policy for more information.

The statutory provisions apply, see terms and conditions and cancellation policy.

Please use the fully completed return note to accompany the return so that the return can be processed more quickly. The return label can be found with the invoice documents, usually as the 2nd page. If you no longer have the return label, please enclose a copy of the invoice. Please check your mailbox in advance, including your spam folder, to see if you have already received the invoice. For postage-free returns, please use the enclosed returns label, which can be found on the sheet with the remittance slip. This address label can be used to return items weighing up to 31.5 kg by post. If the goods cannot be sent by post or you require a copy of the invoice, please contact us. Please keep the return delivery note until the return or complaint has been processed.

Of course, you have the option at Fritz Berger to cancel the contract without giving reasons in accordance with your statutory right of cancellation. We will of course bear the costs of the return shipment.

Please reorder your desired item via our online shop.

As a rule, you will receive an exchange within approx. 10 working days. If an item is sent to the manufacturer for repair, we will inform you accordingly. Please note that there may be short-term delays in processing complaints due to seasonal factors (especially during holiday periods).

The statutory provisions apply. The statutory warranty period is 2 years and begins with the handover of the goods. You can find more information about the warranty in the menu item General Terms and Conditions.

You can simply buy a Fritz Berger gift voucher in a shop near you or conveniently order it online. You can choose any amount between €10 and €200.

If you order online, you can enter it during the order process. Have the gift voucher ready for a telephone order. For in-store purchases, present the gift voucher when paying at the checkout. Unfortunately, it is not possible to pay out the voucher in cash.